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How will the Cuckoo acquisition affect me as a customer? Do you have a speed guarantee? Do you have a compensation scheme? Do you offer firewalls? Do you offer parental controls? Do you restrict speeds at busy times? How is full fibre installed? Do I need to inform my current provider? What happens if I place a pre-order? Do you offer any bundles? How do I cancel my broadband? How do I test my broadband speed? How to use my own router Can I get a battery back up? Can I change my billing date? COVID-19 Precautions Can I have a static IP address? What does it mean if I can’t see my address? Why do I need such fast broadband?! What is the difference between broadband and Wi-Fi? What do I need to know before my installation? What do your customers think? How long will I have to wait to be installed? What is included with your broadband packages? Do you include Wi-Fi extenders? I have checked my postcode and full fibre isn’t available. Can I still get Giganet? What is full fibre broadband? But I already have ‘fibre’ broadband How does Giganet compare to other providers? Can I use my own router? Which router do you provide? What will happen during my install?