FAQs

How to use my own router

Using your own router is something we only recommend if you are confident with the technology or have access to your own IT support. Due to the large number of router options available, we cannot provide support for non Giganet routers and cannot assist you in configuring your own router. Please also note that we don’t guarantee your service speed or reliability unless you use a Giganet router.

How to configure your own router
If you are technical or have IT support, the below information is all that you’ll require to get online. Your username and password are securely provided via the customer portal.

Connection details

Connection Type: 1Gb/s Ethernet WAN connection to the ONT (CAT5e/6 cable required)
Authentication Type: PPPoE
PPPoE Encryption: PAP [sometimes not needed]
PPPoE service name: [leave blank]
PPPoE username: view in customer portal
PPPoE password: view in customer portal
MTU 1500 Bytes: [sometimes not needed] (although you may need 1492 Bytes.)
Assigned IP addresses (Your public IPv4, DNS, default gateway): Your public IPv4 can be viewed in customer portal. PPPoE should automatically assign your public IPv4, DNS, default gateway IPs. If you need to enter our DNS servers manually, they are:

  • Primary DNS: 37.48.224.26
  • Secondary DNS: 185.102.149.13

These DNS servers are only accessible from within the Giganet network.

Giganet CityFibre connection installed prior to 1/11/22 VLAN ID: 911. All other services VLAN is untagged / not applicable.

Supporting third party routers

Giganet provides no support for third party customer routers. The information above is all that is required to connect a third party router to our service, so if you are struggling beyond this, then please contact the manufacturer of the router for support.

If you are struggling to access the customer portal to access to your PPPoE username/password, please contact us.

Will your previous provider’s (BT/Sky/TalkTalk/Virgin Media/etc) router work with our services?

Almost certainly not. Many other providers lock down their router’s settings to only work with their broadband connection. Even if they don’t, your previous broadband connection type may have used a different internet port type (VDSL/G.Fast/DOCSIS cable), and all of these are incompatible with our full fibre services.

Reductions in service offering with using your own router

When you use your own router, we are much more limited in the support that we are able to offer you. This includes supporting you for any reported speed, reliability, and general connectivity issues.

Therefore, in some cases, before we can support you further, you may need to connect the router that we’ve provided you. If you have opted out of receiving our router from the outset, then we may be required to ship you a router, and this will incur a cost.

Is a modem needed to use your own router?

No. Our full fibre services use an Ethernet connection point on the Optical Network Termination (ONT) device that the engineer installs into your home. A modem is traditionally required where you plan to use your own router/firewall on broadband services that don’t use Ethernet – including VDSL or G.Fast which run over copper telephone lines, and your router/firewall doesn’t include the VDSL/G.Fast modem inside.

Do you need to turn the Giganet router into bridge mode to use your own router?

No, as full fibre is handed off using an Ethernet connection point on the ONT, no modem is required. Therefore you just need to connect your firewall/router to the ONT with a CAT5e/6 cable to get started.

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