Home broadband support

Our excellent UK based team is available from 8am to 6pm Monday to Friday (excluding public holidays). Please contact us if you:

  • Have a question about your bill
  • Have a problem with your service, like a fault
  • Have a query about an engineer visit
  • Want to order home phone or upgrade your fibre services
  • Have any questions before you place an order

Enjoy the level of service you should expect. When you need to speak with us, you will quickly get through to a UK-based expert. Yes, a real person.

No call centres, no scrolling through endless menu options, no frustratingly long wait times and no script; just minimal effort. It’s one of the reasons we are rated ‘Excellent’ by Trustpilot.

Support

Business support

UK based services
Located in Fareham and Reading, we have a dedicated team of in-house connectivity and telephony experts with decades of experience working with businesses of all shapes and sizes.

Rapid response
Get network issues resolved quickly and keep your business moving. You need the specialist support at your fingertips to prevent disruption and we have engineers who support businesses every day to fix problems as soon as possible.

Industry leading support
We use ServiceNow for our ticketing system, allowing customers to log issues and requests via multiple communication channels. Whether it’s through telephone, email, social media or via our website, we make logging a support ticket with Giganet as convenient as possible.

Collaborative
We work with your existing IT team to complement and enhance in-house support. Offering access to expert guidance and enterprise-grade monitoring and reporting.

Mitigate risk
We work in a threatening cyber environment, with viruses and malware posing an everyday risk. Our support and maintenance services include software patches and firmware updates for critical or high priority vulnerabilities. For any software updates required to fix a bug or security issue, we include the engineering labour as part of your maintenance service charges.

Support
We're here to help

Remote support

If you’re having a support issue, one of our techie team may ask to access your device remotely. Just click the button below.

Support