FAQs

What do I need to know before my installation?

We’ll agree the best installation date with you and let you know your time slot. Before we arrive, please think about where you want us to drill a hole from outside and where you want to position your router inside.

What do I need to know before my installation Giganet full fibre broadbandThis needs to be near the hole and close to a double plug socket. This will keep additional disruption to a minimum. (This is usually where your existing phone line and/or internet connection enters your home.)

The engineers usually install your omnibox (the box on the outside, where the fibre enters your home) close to the street. They will work with you to accommodate your preferred location, but its worth noting that there is 30m fibre to connect your assigned telegraph pole overhead or toby box in the floor, to reach your home. Therefore wrapping around your home to another room may not be possible, depending on distance.

If there is a specific location you would prefer the router to be placed, away from where the fibre enters your home, then please note you will need to invest in an additional ethernet cable. This is because the fibre optic cable can’t withstand the twists and turns that coax cabling can, which can affect your desired routing or location.

On the day of your install, it will really help if you can clear some space for us to work, both inside and outside your home. You’ll need your router to hand when our engineers arrive, and we will post this to you before your installation date.

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