FAQs

What do I need to know before my installation?

We’ll agree the best installation date with you and let you know your time slot.

Before we arrive, please think about where you want us to drill a hole from outside and where you want to position your router inside. This needs to be near the hole and close to a double plug socket. This will keep additional disruption to a minimum. (This is usually where your existing phoneline and/or internet connection enters your home.)

It will really help us if you can clear some space for us to work, both inside and outside your home. You’ll need your router to hand when our engineers arrive, and we will post this to you before your installation date.

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