Yes we do. Our speed guarantee covers the speed between our core network to your broadband router. It does not extend to any Wi-Fi connections throughout your home.
If your broadband speeds fall below the guaranteed levels, as tested with a hard wired Gigabit Ethernet connection to our router, and we can’t resolve this within 28 days, then we’ll provide you with a one-off £20 credit on your account if you make a claim against this guarantee. We do not provide the cabling or hardware required for you to cable your device into our router, so please make sure you have a gigabit capable ethernet cable and any necessary adaptors.
Please see below our speed guarantee for our home broadband packages
The guaranteed speeds depend on the infrastructure to your home and which package you choose. If you’re not sure which you have, just get in touch and we’ll be very happy to let you know.
If you’d like to check your broadband speeds, please follow these instructions.