Type in your keyword search in the field below or browse the topics beneath to find what you’re looking for.
How can we help you?
Full Fibre Home Broadband
Does Giganet offer home phone packages? How much is Giganet broadband? Will Giganet buy out my existing contract? How will the Cuckoo acquisition affect me as a customer? Do you have a speed guarantee?View all questions
Home Broadband Account Management
What happens if I cancel my direct debit? Can I change the account holder or add another contact on my account? What happens if I miss a payment? What if I can’t pay my bill on time? Can I change the email address on my account?View all questions
eero Pro 6E Router
What is eero Internet Backup and how do I set it up? How do I add an additional eero device to my network? How do I fix issues with Sky Q and eero? Why am I experiencing a slow performance on my entire eero network? How many eero mesh devices do I need for my home?View all questions
How can I enable my smartphone’s Wi-Fi hotspot? How do I test my broadband speed? What is the difference between broadband and Wi-Fi? What speeds should I expect on Wi-Fi? Do you include Wi-Fi extenders?View all questions
How do I contact Giganet about my installation When may additional charges apply for my installation? How do I change my installation date? How is full fibre installed? COVID-19 PrecautionsView all questions
Full Fibre Business Internet
How will the Cuckoo acquisition affect me as a business partner? How will the Cuckoo acquisition affect me as a business customer? Can I have a static IP address for business? What does it mean if I can’t see my address?View all questions