FAQs

How do I test my broadband speed?

To get the best results, we recommend you use speedtest.net and follow the step by step guide below:

  • For connections up to 300Mb/s, use https://www.speedtest.net/ 
  • For connections above 300Mb/s, we recommend you download Speedtest’s Windows, Mac, Linux or CLI application (https://www.speedtest.net/apps) as these are more accurate than your internet browser (Chrome, Firefox, Edge, Safari). Your browser may report a slower speed than you actually have.

 

Step by step guide

  1. Close all open programs and applications on your device, including any VPN software, and make sure you’re the only one using the broadband connection.
  2. Connect your laptop/computer into the broadband router using an Ethernet (CAT5e or above) cable, and ensure you’re connected at 1Gb/s (1000Mb/s).
  3. Make sure you’re wired in as Wi-Fi speeds are often slower, so this won’t provide an accurate test of your internet connection speed at all.
  4. Browse to www.speedtest.net or download, install and run the application or CLI. Make sure that the server selected is Giganet – Portsmouth. If not automatically selected click on “Change Server”. See image for more details.
  5. Type in Portsmouth
  6. Select Portsmouth – Giganet and click GO to start your speed test

 

Speedtest.net Linux/CLI app

  1. Download and install the speedtest CLI app from https://www.speedtest.net/apps/cli
  2. Once at the terminal type in
    • speedtest -s 36718

      -s 36718 specifies to use the Giganet server.

 

If your speed test is lower than expected, please get in touch and we’ll be happy to help. Please make sure you’ve followed all the instructions above before you call.

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