FAQs

How is full fibre installed?

Giganet’s full fibre (FTTP) broadband needs a brand new fibre optic cable running to your home. This new cable will usually follow the same path as your old copper telephone wire. The route will be discussed with you prior to installation.

Once the new fibre optic cable is brought to your home, it will then connect to a CSP (Customer Splice Point). This is a small box that attaches to the outside of the property where the external fibre cable routing from the telegraph pole or underground joint, is connected to the indoor fibre cable that then runs through your wall (the engineer will need to drill a hole to feed the cable through) to where the service will be terminated. Inside your home, the engineer will install an ONT (Optical Network Terminator) onto the wall next to a double 13 amp power supply.

To find out what happens on the day, please click here.

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