FAQs

Which router do you provide?

Depending on the information provided during the order process, customers will receive one of two routers.

Most customers will receive an Amazon eero Pro 6E router. More information on the eero Pro 6E router, including our start up guide and dedicated eero FAQs, can be found here.

However, if when placing your order, you confirm that you are considered a vulnerable customer and/or do not have a smartphone device with a cellular data connection, you will receive a Wi-Fi 6 router.

The reason for this being, a battery back-up can be provided with the Wi-Fi 6 router which acts as a failsafe for internet access in the event of a power outage. Similarly, a smartphone device with cellular data is essential in setting set up the eero Pro 6E router.

The Wi-Fi 6 router should offer great performance and coverage in average-sized homes.

What do I need to know before my installation Giganet full fibre broadbandWe call this UltraHUB 3 and this is primarily used for our full fibre (FTTP) home and business services. The UltraHUB 3 features some impressive specs:

  • Integrated ADSL/ADSL2+/VDSL2 modem (not required for full fibre FTTP connections)
  • 1 GE WAN port – connects to the Full Fibre ONT Internet connection
  • 4 GE LAN ports – connecting to your computers/wired network devices
  • Dual-band Wi-Fi 6:
    • 802.11n 2.4GHz WiFi 2×2 MIMO
    • 802.11ax 5GHz WiFi 4×4 MIMO
  • 2 FXS ports for our Giganet phone services
  • 2 USB ports for 3/4G failover
  • IPv4 and IPv6 support

If you would like to learn more, you can view the UltraHUB3 data sheet.

 

Important notice: In accordance with Section 6 of our ‘Terms and Conditions for the Provision of Consumer Broadband Services‘, you are not charged for the Equipment, and it is and will remain either our or our supplier’s property. If you decide to part ways with Giganet, we require the return of any Equipment supplied, failure to do so may incur a charge.

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