FAQs

Does Giganet offer home phone packages? Will Giganet buy out my existing contract? Do you have a speed guarantee? Do you offer firewalls? Do you offer parental controls?

What happens if I cancel my direct debit? Can I change the account holder or add another contact on my account? What happens if I miss a payment? What if I can’t pay my bill on time? Can I change the email address on my account?

What is eero Internet Backup and how do I set it up? How do I add an additional eero device to my network? How do I fix issues with Sky Q and eero? Why am I experiencing a slow performance on my entire eero network? How many eero mesh devices do I need for my home?

How can I enable my smartphone’s Wi-Fi hotspot? How do I test my broadband speed? What is the difference between broadband and Wi-Fi? What speeds should I expect on Wi-Fi? Do you include Wi-Fi extenders?

How do I contact Giganet about my installation When may additional charges apply for my installation? How do I change my installation date? How is full fibre installed? COVID-19 Precautions

How will the Cuckoo acquisition affect me as a business partner? How will the Cuckoo acquisition affect me as a business customer? Can I have a static IP address for business? What does it mean if I can’t see my address?

How to locate your Account Information for One Touch Switching