What is happening?
Giganet have acquired consumer broadband brand, Cuckoo. As the rollout of full fibre accelerates over the next few years, together we are shaking up the UK broadband market by prioritising service and customer experience. It’s two companies combining forces to deliver increased excellence.
Will my business product change?
Not unless you make that request to change. The acquisition of Cuckoo implies a partnership on the residential side of the business. In terms of what you are familiar with, we remain the same with ‘Giganet’ still serving you.
Will the price change?
No. We made a promise to you when you partnered with us, and when we promise something, we stick to those promises, so there is nothing to worry about here. If you do wish to add services, the Business account team will be clear and transparent on the charges you will pay and, again, our promises would be the same in this circumstance.
Will there be a break in my service? Will I experience any downtime?
Absolutely not – this is a partnership on the residential side of our business. The product and services you enjoy will still be delivered in the same way and ‘Giganet’ and the teams you are familiar with, will still be the brand and the people that you deal with.
What does this mean for me as a business customer?
There is no change. Your business product and pricing will stay the same just as we promised. Our stellar service and your SLA remain the same, as do the terms we agreed, with your dedicated account team on hand as usual should you need to contact us.
I would like to join Giganet as a residential customer – what do I do?
We would love to have you on board, and everyone can still check their postcode and availability on our website. If we have a presence where you live, simply choose the most suitable residential package. If not, register your interest as our reach extends regularly.
I am also a residential customer and have friends and family I would like to recommend – what do they do in order to join?
Great – we love a personal recommendation! If you wish to refer a friend, you can still take advantage of our offer to get £25 off your bill and £25 off your friend’s. And the process for now remains the same – log in to the customer portal and complete the Refer a Friend section.
Who are Cuckoo?
Cuckoo is a challenger broadband company on a mission to become the UK’s fastest, fairest, feel-good internet service provider. Founded in 2020, Cuckoo is taking on a broken broadband market. Just as Revolut took on the banks, and Octopus Energy took on the energy providers, Cuckoo is ruffling feathers by bringing customers the fastest broadband speeds at fair prices and backed up by exceptional service.
Cuckoo has already been voted as MoneySavingExpert’s top broadband provider for customer service twice in a row and is soaring ahead of other providers with a top Trustpilot rating.
Why is it happening?
There was a real opportunity for two like-minded brands to forge a partnership for residential customers. We will build on our stellar customer experience that will increasingly challenge the norm. Combining forces enables us to grow to millions of residential customers over the next few years (as we know this is the key period of change for UK broadband).
When is it happening?
Over the coming months we will start to merge residential teams, combining the strengths of both.
I have other questions, how do I get answers?
We remain obsessed with offering you exemplary customer service, so you can still contact us in the same ways as always – by phone or email to your dedicated account team