Advice for tenants and apartment residents

Full fibre broadband (also known as FTTP or Fibre To The Premises) is different to the ‘fake fibre’ services offered by many other providers like BT, Virgin, Sky, and TalkTalk. Their services (also known as FTTC or Fibre To the Cabinet) still rely on copper cable, but our broadband uses a fibre optic cable that runs all the way to your home. You can learn more about what full fibre broadband is here.

Full fibre uses laser light signals that are immune to the various electrical problems that can occur with copper broadband. This means your Giganet broadband is far more reliable and the speed isn’t impacted by how far you are from the exchange. In fact, it’s up to 25x faster than FTTC broadband.

We only offer full fibre, so by switching to Giganet, you’ll be connected to the fastest, most reliable broadband that will suit your needs for decades to come.

It might not be full fibre broadband though. If you look closely, you will probably discover that your router is connected to your telephone line socket, or the cable connecting to your Virgin Media router resembles a coax copper cable, like your TV aerial. These are copper ‘fake fibre’ services and just not as good as full fibre.

It’s confusing and especially difficult to trust what others are advertising, but many providers advertising ‘fibre broadband’ are not providing full fibre. The only fibre in their service is from the exchange to the cabinet in your street – from there they mostly rely on the old copper phone lines to reach your home – the most important part of the connection.

Giganet connects you with a fibre optic cable from the exchange, right to your home. There are no fibre-copper conversion cabinets. It’s full fibre all the way!

Where you compare Giganet to other providers, be sure to look for their “Full Fibre” or FTTP (Fibre to the Premise) packages to make sure you are comparing like-with-like.

Watch our handy video ‘What’s full fibre broadband’ here.

Giganet’s full fibre (FTTP) broadband needs a brand new fibre optic cable running to your home. This new cable will usually follow the same path as your old copper telephone wire. The route will be discussed with you prior to installation.

Once the new fibre optic cable is brought to your home, it will then connect to a CSP (Customer Splice Point). This is a small box that attaches to the outside of the property where the external fibre cable routing from the telegraph pole or underground joint, is connected to the indoor fibre cable that then runs through your wall (the engineer will need to drill a hole to feed the cable through) to where the service will be terminated. Inside your home, the engineer will install an ONT (Optical Network Terminator) onto the wall next to a double 13 amp power supply.

To view our video explaining what happens on the day, please click here.
(Please note: It will not always be Giganet branded engineers who arrived to undertake your installation, on the day it could be engineers working on behalf of one of our infrastructure partners.)