There are several likely suspects for this issue. We’ll cover them one at a time, in order of the easiest solutions for you to attempt on your own, to most difficult.
- Check your devices – The first thing to check is whether you’re experiencing slow performance on one or multiple devices. If it’s just the one device, turn off your device’s Wi-Fi and then re-enable it. If that doesn’t work, try rebooting the device. If you’re having an issue across multiple devices, or the above steps don’t help, read on!
- Check your speed – Test the speed at the location where you’re experiencing slow Wi-Fi and compare to a speed test next to your gateway eero. Ensure you’re connected to the nearest eero when running each of the tests.
If the speeds you see for the additional eero are comparable to the speeds for the gateway eero (both low), your entire network is slow. If the speeds you see for the additional eero are significantly lower than the gateway eero, continue down this list.
- Power cycle your eeros – Try power cycling your eeros by unplugging the power cable from the back of your eero, waiting 30 seconds, and plugging it back in. This can sometimes fix connectivity issues.
- Move your eeros – Make sure the problem eero isn’t too far from your other eeros. Ideally, your eeros should be out in the open, with minimal to no interference between them. For more information on eero placement click here.
To ensure you get the best performance from your eero devices, view ‘What is the range of an eero and where should it be placed?’