The Background

Helping Hands are the leading provider of home care across England and Wales. As an emergency service, connectivity is massively critical for them with staff and customers that rely on it. So they must be able to get in contact at any time, day or night.

With over 140 branches and thousands of carers nationwide, Helping Hands have been assisting adults to stay in the comfort of their own homes for over 30 years.

As one of our longest-standing customers, we have supported the organisation with a comprehensive set of communications solutions for over a decade. This includes a Splicecom phone system, lines and calls, high speed internet connectivity and more recently a call centre feature. Our Giganet connectivity has been the key to delivering reliable, scalable and efficient solutions across the organisation and help transition their move into VoIP and the Cloud.

Helping Hands Homecare
The challenge

Growth forces the need to upgrade

With the rapid growth of Helping Hands and the addition of numerous new sites, the business needed to ensure that they had connectivity and communication solutions that would stand the test of expansion and demand.

Initially operating on an ISDN30 digital telephone infrastructure, not sufficient to run a growing business at that pace, Helping Hands cried out for a future-proof telecoms solution to handle calls and increasing data usage.

But with a raft of available products and solutions, in a market that is truly vast, simply knowing where to begin was daunting. A procurement failure could result in poor service, high costs and wasted investment. Giganet were uniquely positioned to help.

Helping Hands Homecare
The solution

A worry-free solution to connectivity

Our jargon-free, friendly approach ensured the task of improving communications was an easy one. Our technical team worked with them to survey systems that were already in place, exploring what has worked well in the past, and most importantly, what could work better going forward.

We installed a dedicated Giganet Leased Line into their Head Office in Alcester, to give uncontended internet access and much faster speeds. As the organisation grew rapidly, we provided connectivity and VoIP telephony to each new site, which was scaled up to accommodate their brand roll-out.

We later converted this connectivity to a fully managed, seamless MPLS, which now incorporates their HQ, call centre and over 140 branches, offering control, visibility and manageability. Giganet’s ultrafast connectivity and bespoke offering ensure Helping Hands has a secure, scalable and seamless multi-site solution. Enabling SSL on their softphones to avoid the need for client VPNs, making their IT set-up simpler and more efficient for remote working.

With a comprehensive aftersales maintenance package, Helping Hands no longer has to worry about their telecoms & connectivity.

Care home staff helping residents using Giganet leased lines

What the client had to say...

Giganet have supported the very rapid growth of the business in recent years, with high levels of reliability and availability. With prompt response on the few occasions this has been required, to resolve issues which impact communications. with prompt response on the few occasions this has been required, to resolve issues which impact communications.

Robert Burclaff
Business Systems Manager at Helping Hands

 

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