The Background

Helping Hands are the leading provider of home care across England and Wales. As an emergency service, connectivity is massively critical for them with staff and customers that rely on it. So they must be able to get in contact at any time, day or night.

With over 80 branches and thousands of carers nationwide, Helping Hands have been assisting adults to stay in the comfort of their own homes for over 30 years.

As one of our longest-standing customers, we have supported the organisation with a comprehensive set of communications solutions for over a decade. This includes a Splicecom phone system, lines and calls, high speed internet connectivity and more recently a call centre feature. Our Giganet connectivity has been the key to delivering reliable, scalable and efficient solutions across the organisation and help transition their move into VoIP and the Cloud.

Helping Hands Homecare

Helping Hands were initially operating on an ISDN30 line that simply couldn’t provide the speeds or quality they needed. We installed a dedicated Giganet Leased Line into their Head Office in Alcester, to give uncontended internet access and much faster speeds. As the organisation grew rapidly, we provided connectivity and VoIP telephony to each new site, which was scaled up to accommodate their brand roll-out.

We later converted this connectivity to a fully managed MPLS, which now incorporates their HQ, Call Centre and nearly 80 branches seamlessly. This connectivity allowed us to convert Helping Hands’ on-premise Splicecom phone system to a resilient DBX Managed Hybrid Private Cloud with resilient SIP. This solution offers control, visibility and manageability, coupled with lower running costs and complete flexibility. Giganet’s ultrafast connectivity and bespoke offering ensures Helping Hands has a secure, scalable and seamless multi-site solution.

Helping Hands Homecare

What the client had to say

As the majority of enquiries about care come through a highly-developed digital marketing presence, alongside traditional media activity, inbound call traffic and connectivity is of critical importance, with very high levels of availability required. Giganet have supported the very rapid growth of the business in recent years, with high levels of reliability and availability, with prompt response on the few occasions this has been required, to resolve issues which impact communications.

Andrew Wood
Finance Director at Helping Hands


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