Harlands Group are the UK’s largest provider of collection and credit control services for the leisure industry. They support over 1,800 sites and with more than 1.9m collections per month. Their customers include Marriott, The Gym Group, Simply Gym and Odeon among many others.
Harlands had been an existing phone system maintenance customer of ours for a number of years. When they asked us to provide a new omni-channel Cloud based Contact Centre solution, their connectivity had to be improved to facilitate this.