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Giganet acquires Cuckoo in bid to shake up broadband market

5th September 2022

We’re extending our reach to nine million homes nationwide as we take consumer favourite Cuckoo under our wing.

5th September 2022 – Today, we announced the acquisition of Cuckoo – twice voted the UK’s best broadband provider for customer service* – continuing our market-leading growth in the UK as part of the Fern fibre family.

Since launching our fibre broadband service to households just over 12 months ago, we have seen our reach extend to over nine million homes across the UK. Now, Giganet and Cuckoo will work together to disrupt the UK broadband market by prioritising service and customer experience as the rollout of full fibre accelerates over the next few years. We have both been vocal against ‘loyalty taxes’ and price hikes, pledging to charge loyal customers the same as new customers, and opting not to increase charges mid-contract, with prices currently frozen until 2023.

As part of the acquisition, it is planned that ‘Cuckoo’ will become the lead consumer brand for Giganet’s core residential customers, with ‘Giganet’ continuing to be the brand serving its growing enterprise base. Both brands will continue to benefit from the growing full fibre network partnerships that have given Giganet its national reach.

Giganet acquires Cuckoo

Alexander Fitzgerald, CEO, Cuckoo with Jarlath Finnegan CEO, Giganet

Jarlath Finnegan, CEO, Giganet said: “Today’s acquisition marks a meeting of minds at a time when consumers deserve more from a utility as critical as the internet. Our vision to be the best ISP in the UK aligns perfectly with Cuckoo’s goal to be the fastest and fairest, and of course, the most trusted, bringing to the market a fresh challenger that puts customers first.

“What’s more, by combining the best standards in customer services with network systems excellence, both business and consumers will experience the holy grail in connectivity – high speed and incredible reliability. We’re really excited for the future of this partnership.”

Alexander Fitzgerald, CEO, Cuckoo added: “This is great news for customers.

“Cuckoo’s expertise lies in building brilliant customer experiences thanks to our supremely talented team of developers, designers, marketers, and customer service experts. Giganet are experts in building and running networks.

“Together we will deliver faster, cheaper, and better broadband for millions. And we’re only just getting started.”

Giganet – a multi award-winning ISP recently voted ‘Overall Fibre Provider of the Year’ at this year’s UK Fibre Awards – launched as a residential and business ISP brand in 2021 delivering full fibre connectivity across multiple platforms. Following a £250 million funding injection from Fern Trading Limited, advised by Octopus Investments, Giganet is now working to connect hundreds of thousands of UK homes and businesses through the deployment of its own full fibre network infrastructure as well as across CityFibre’s and Openreach’s nationwide footprints. Following today’s acquisition, Giganet & Cuckoo will accelerate their growth nationwide.

Cuckoo launched in 2020 to disrupt the broken telecoms sector. In the two years since launch, Cuckoo has switched thousands of customers, has been voted the top provider in the UK for customer service by MoneySavingExpert* and scaled its team to over 50 people while achieving a Glassdoor rating of 4.9/5.

* Cuckoo voted top for customer service on Money Saving Expert

For further information on Giganet acquiring Cuckoo and what it means for our customers, visit our FAQs. To find out if you’re in one of the nine million homes that can get our full fibre broadband, check your postcode now.