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Salisbury FTTP full-fibre broadband pricing

16th April 2019

Giganet are proud to release our Giganet pricing for Salisbury in anticipation of the full-fibre broadband rollout that is scheduled to be complete by April 2020.

FTTP full-fibre Giganet services will be available to both homes and businesses.

Our strategy with Giganet and our pricing is designed to be “smoke and mirrors” free. No cash bribes to lure you in – just honest, local and premium support. No introductory offers with hidden hikes down the road – just great value charges. No long-term contracts – we back-to-back the minimum duration offered to us by Openreach. Business broadband with business-grade service levels and care as standard – 6hr fix, no matter the day or time.

Home Broadband Giganet Salisbury FTTP Full-Fibre Broadband Pricing

Set Up Monthly Rental Minimum term (months)
Local SuperBEAM 80 (FTTP 80Mb/s down, 20Mb/s up)  £49  £45 12
Local UltraBEAM 150 (FTTP 150Mb/s down, 30Mb/s up)  £49  £50 12
Local UltraBEAM 300 (FTTP 300Mb/s down, 50Mb/s up)  £49  £75 12
Local UltraBEAM 500 (FTTP 500Mb/s down, 150Mb/s up)  £650  £149 12
Local UltraBEAM 1000 (FTTP 930Mb/s down, 200Mb/s up)  £650  £199 12

UltraBEAM 500 and 1000 are much higher on the set up due to higher set up charges passed onto us by Openreach. We simply pass these on at cost.

Business Broadband Giganet Salisbury FTTP Full-Fibre Broadband Pricing

Set Up Monthly Rental Minimum term (months)
Local SuperBEAM 80 (FTTP 80Mb/s down, 20Mb/s up)  £49+VAT  £69+VAT 12 (36 – £0 install)
Local UltraBEAM 150 (FTTP 150Mb/s down, 30Mb/s up)  £49+VAT  £74+VAT 12 (36 – £0 install)
Local UltraBEAM 300 (FTTP 300Mb/s down, 50Mb/s up)  £49+VAT  £94+VAT 12 (36 – £0 install)
Local UltraBEAM 500 (FTTP 500Mb/s down, 150Mb/s up)  £650+VAT  £149+VAT 12 (36 – £0 install)
Local UltraBEAM 1000 (FTTP 930Mb/s down, 200Mb/s up)  £650+VAT  £199+VAT 12 (36 – £0 install)

All business services include Care Level 4 – the maximum service and support level available to provide 24x7x365 6hr fix, perfect if the internet is critical to running your organisation.

UltraBEAM 500 and 1000 are much higher on the set up due to higher set up charges passed onto us by Openreach. We simply pass these on at cost.

If micro businesses (sub 10 employees) are accepting of our home broadband repair SLAs (see below), then they may select a lower-cost home broadband service.

Business Broadband Gigabit Connection Voucher

If you are a SME business and qualify for the Government’s Gigabit Voucher scheme, you can receive the UltraBEAM 500 or UltraBEAM 1000 service with £FREE install on a 12m term. Alternatively, (or as well as), if there are any excess construction charges to provide the UltraBEAM service, then these can be covered up to £2,500 ex VAT less the £650+VAT balance if on a 12m, or the full £2,500 if on a 36m term.

For home broadband services, sadly we cannot use the gigabit voucher scheme due to the scheme limitations and rules.

Included

  • Migration or set up of the SuperBEAM/ UltraBEAM FTTP service including Openreach engineer installation
  • Unlimited data usage.
  • A suitably fast and powerful WiFi router – Technicolour DGA2231, which features:
    • 1 x Gb/s WAN port – FTTP uplink
    • 4 x Gb/s LAN ports
    • 802.11n 2.4GHz 3×3 MIMO
    • 802.11ac 5GHz 4×4 MU-MIMO
  • Router is pre-configured and shipped by courier
  • Home fibre services:
    • Giganet 9am – 5pm Mon-Fri ex public holidays support. Core network and Salisbury exchange is monitored 24×7.
    • Care Level 2 service level – Clear the fault by 23.59 next day, Monday to Saturday, excluding Public and Bank Holidays. For example, report Tuesday 11.30, clear Wednesday 23.59.
  • Business fibre services:
    • Giganet 24×7 support for critical faults, 9am – 5pm Mon-Fri ex public holidays for everything else..
    • Care Level 4 service level – Clear the fault within 6 hours, any time of day, any day of the year. For example, report Monday 09.00, clear Monday 14.59.

Phone line/Line rental

Our SuperBEAM and UltraBEAM FTTP full-fibre services are provided as data services only and without any analogue line rental. Perfect if you don’t want a landline, or have an existing VoIP service.

However, if you have want to keep your analogue line, or wish to move this to an improved VoIP service whilst retaining your number then we have two options.

  • Giganet Voice IP – VoIP internet phone line + keep your number:
    • Migrate your analogue line and local 01722, 01xxxx number to our VoIP service.
    • VoIP service provided to the phone ports on the Technicolor DGA2231 router.
    • Compatible with your existing analogue phones/DECT phones.
    • Home: £7.50/month
    • Business: £10+VAT/month
    • Includes: 5,000 mins to UK local & national and 2,000 mins to UK mobiles per month. Calls to other destinations charges according to our tariff.
  • Giganet Voice Legacy – Analogue phone line + keep your number:
    • ‘BT’ analogue line rental.
    • Home: £10/month
    • Business: £10+VAT/month
    • Call rates apply

FTTP broadband installation lead time

Typically 10 working days from order subject to availability and survey.

FTTP broadband contract duration

12 months.

FTTP broadband speed guarantee

Giganet never aim to be the bottleneck and will upgrade and increase capacity in our network and carrier interconnects as customer demand warrants this. However broadband, unlike leased lines are not an uncontended service, and as such there may be occasional times whereby speeds may be lower. With full-fibre FTTP broadband this is highly unlikely to affect customers, however technically this is possible, therefore we will provide the following guarantees with both home and business broadband FTTP services.

Our Giganet Local SuperBEAM and UltraBEAM services are provided over (BT Plc) Openreach’s GEA FTTP GPON fibre infrastructure, they provide to us a ‘prioritised rate’ against each service tier. We have added a 10% buffer and will offer the following minimum speeds attainable over our UltraBEAM services even during peak-periods.

Download prioritised Upload prioritised
SuperBEAM 80 27 Mb/s 18 Mb/s
UltraBEAM 150 99 Mb/s 27 Mb/s
UltraBEAM 300 99 Mb/s 45 Mb/s
UltraBEAM 500 198 Mb/s 99 Mb/s
UltraBEAM 1000 297 Mb/s 99 Mb/s

There are factors that could affect the speed of a connection, such as testing over Wi-Fi or a poor Wi-Fi connection, type of device being used, type of internet speed tester used, multiple users using the connection at the same time. However if you test the speed using Giganet’s recommended speed testing server using a wired connection on a modern device, whilst no-one else is using the service and receive slower speeds than above, and we are unable to resolve this within 30 days, then you can exit the contract without penalty. All we ask is that you securely package up the router and ship this back to us using our free pre-paid returns procedure. If you don’t return the router in a good condition, then we reserve the right to charge you £80inc VAT/£80+VAT.

FTTP broadband terms

  • Home Broadband Services:
    • Must be at least 18 years or older
    • Upfront installation is payable by credit or debit card on order
  • Business Broadband Services:
    • Are suitable for SMEs only, which is roughly 50 employees or fewer. Other organisations at the sold discretion of Giganet.
  • All Services:
  • Pricing:
    • Excludes VAT unless otherwise stated.
    • Some complex FTTP installations may require additional charges. You can cancel without penalty if these are found and you don’t wish to proceed.